All Seasons Pet Supplies – Returns and Exchange policy
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2.1 You are entitled to return a product to us and receive a refund in accordance with this policy if:
(a) you return the product within 14 days of being in receipt of it.
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number. Please contact us by email email@example.com
3.2 Products returned under this policy must be sent to 3 Ashmill Road, Deanston, Doune, Scotland FK16 6AU
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 The following kinds of products may not be returned under this policy:
(a) Perishable goods (eg dog food and treats)
(b) toiletries (eg Pet Shampoo)
(c) gift vouchers
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6.1 If you would prefer we can offer an exchange for the returned product (instead of a refund) if it is returned by you in accordance with this policy.
6.2 Please include details of what you wish to exchange for when you email us to obtain the return authorisation number (see section 3,1)
6.3 We will not refund to you the original delivery charges relating to the returned product.
6.4 We will not refund to you any costs you incur in returning the product to us.
6.5 We will not charge delivery on the item you are exchanging for (when this is sent out to you).
6.6 If there is a difference in price we will contact you to ask you for payment if needed. If a refund is due we will automatically process this to the card you paid with, if you paid with PayPal we will issue this back to your PayPal account.
7. Improper returns
7.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product;
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
8. Our details
8.1 This website is owned and operated by All Seasons Pet Supplies.
8.2 Our principal place of business is at 3 Ashmill Road, Deanston, Doune, Scotland, FK16 6AU.
8.3 You can contact us by writing to the address given above, by telephone 07487 821770 or by email to firstname.lastname@example.org.